TechExcel Service Suite CustomerWise
If you are a new TechExcel CustomerWise user, we recommend you to login to the Sample project and test the TechExcel CustomerWise Web main features. The sample project is fully functional. To use the Web demonstration, you need a login name and a password to login. We provide you with the following login names and passwords for demonstration purposes:

Login Name:
Password:
Show sample login users

Each TechExcel CustomerWise role has a different privilege set as defined by the System Administrator. The main differences between the predefined roles in the table above are explained briefly below.

  • Director of Support: Can submit, view, assign, close, delete and forward an incident. Can publish knowledge.
  • Support Engineer - Level II: Can submit, view, forward, close and delete an incident. Can publish knowledge.
  • Support Engineer - Level I: Can submit, view, forward, and close an incident.